Cancellation & Refund Policy

You may request a full refund if cancellation is requested within 24 hours of payment and before our team has begun substantive work on your project.

• Substantive work includes document drafting, portal filings, DSC generation, or coordination with third parties
• Government fees not yet paid are fully refundable; fees already remitted to authorities are non-refundable
• Request cancellation by email from your registered contact address
• Full refund is processed per our Refund Policy timeline after written confirmation

If cancellation is requested within 7 days of payment and work has started but no application has been submitted to a government portal, bank, or registry, a partial refund of up to 50% may be considered.

• The remaining 50% covers work performed, research, drafting, and internal costs
• DSC, stamp duty, or third-party charges already incurred are deducted additionally
• Exact percentage may vary based on work completed—StartupStambh will specify in writing

Refunds are generally not available when:

• An application has been submitted to MCA, GST, IP India, banks, or government schemes
• Government or third-party fees have been paid on your behalf
• Deliverables agreed in the scope have been completed and shared
• Client delay or failure to provide documents caused project abandonment
• You violate our Terms or provide fraudulent information
• More than 7 days have passed since payment without a valid written cancellation request

To cancel a service, follow these steps:

• Email director.sales@startupstambh.com from your registered email with subject line: Cancellation Request – [Service Name]
• Include invoice/quotation number, date of payment, and reason for cancellation
• Our team will assess eligibility and respond within 3–5 working days
• If approved, you must confirm acceptance of refund terms by reply email
• Provide bank details for refund transfer as requested

After approval and receipt of all required information, refunds are typically initiated within 7–10 working days and may take up to 45 working days to reflect in your account depending on your bank.

UPI and IMPS refunds are usually faster; NEFT/RTGS may take longer. StartupStambh is not responsible for bank-side delays.

Online payments may be processed through Razorpay or other verified payment gateways displayed on our website or invoice.

• Gateway charges, if any, may be non-refundable as per gateway policy
• Refunds are issued to the original payment method where technically feasible
• For bank transfers, refunds go to the verified account holder named in the engagement

StartupStambh supports women-led businesses through Stand-Up India, MUDRA, and state programmes. Cancellation terms remain as above; however:

• We prioritise rescheduling over cancellation where possible to preserve scheme eligibility windows
• Women entrepreneur clients may request a one-time fee adjustment toward another service if cancellation occurs before filing—subject to management approval
• This provision does not override statutory no-refund situations after submission

This policy supplements—not replaces—your signed quotation or engagement letter. Where terms conflict, the signed document prevails.

StartupStambh reserves the right to refuse service or cancellation requests that involve abuse, fraud, or repeated frivolous claims.

Chargebacks initiated without following this policy may result in suspension of services and recovery of costs.